Return Policy

We have a standard 30-day return policy, which means you have 30 days from the date you receive your item to request a return.  Additionally, for the Hair Pro, our return policy is extended to 6 months from the date of delivery. Certain products and services, including serums, creams, warranties, insurance, protection plans, and other non-physical services or coverage products, are final sale.

For hygiene, health, safety, and product-integrity reasons, serums, creams, cosmetics, and other topical personal-care products are not eligible for return, whether opened or unopened,


To start the return process:

  • If you are in the USA and the product packaging is still 100% sealed, still in the original sealed thermoplastic, and was never opened, please proceed by shipping the unit to the following address, and email support@blumene.com with the tracking number:
BLUMENE RETURN DEPT

968 TANGLEWOOD CIR
WESTON FL 33327-1845

*This address is only for unopened  boxes which are still in the sealed thermoplastic. You will not receive a refund if you ship opened, non-sealed units back to this address. Email us with the tracking number and a photo showing that the box is still in the sealed thermoplastic.
  • If you are out of the USA OR the product packaging has been opened, please complete this form to start the returns process: https://blumene.com/returnform

    You can always contact us for any return question at support@blumene.com.

     

    The purchase of a warranty, insurance product, protection plan, or similar coverage is separate from the physical product it may cover. Such coverage cannot be returned or refunded after purchase, except where the applicable terms of that coverage or applicable law expressly provide otherwise.

     

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    SUBSCRIPTION PRODUCTS

    Cancelling a subscription and requesting a refund for an order that has already been processed are separate matters.

    You may cancel future subscription renewals through the available Manage Subscription portal or by contacting us in accordance with our subscription terms.

    Cancellation applies to future renewals and does not automatically cancel or refund an order that has already been processed or charged.

    Once a recurring subscription order has been processed, the applicable serum, skincare, cosmetic, or other non-returnable product remains subject to the non-returnable-item provisions above.

    Subscription cancellation does not entitle a customer to a refund of a previous order, introductory purchase, promotional product, or already-processed recurring order except where required by applicable law.

    Any free, complimentary, discounted, or introductory product provided in connection with a subscription is subject to the terms of the applicable promotional offer.

    PROMOTIONAL, COMPLIMENTARY & BUNDLED ITEMS

    Products identified as free, complimentary, promotional, gifts with purchase, or included as part of a promotional offer have no separate refundable cash value unless otherwise required by applicable law.

    Where a promotional item is conditional upon the purchase or retention of another product, we reserve the right, to the extent permitted by applicable law and the disclosed promotional terms, to account for the promotional benefit when determining the refund available following a return.

     

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@blumene.com.