Return Policy

We have a standard 90-day return policy, which means you have 90 days from the date you receive your item to request a return.  Additionally, for the Hair Pro, our return policy is extended to 6 months from the date of delivery.

To start the return process:

  • If you are in the USA and  the product packaging is still 100% sealed, still in the original sealed thermoplastic, and was never opened, please proceed by shipping the unit to the following address, and email support@blumene.com with the tracking number:
C/O Returns 
2615 E 3rd St 
Highland, CA 92346 United States
*This address is only for unopened  boxes which are still in the sealed thermoplastic. You will not receive a refund if you ship opened, non-sealed units back to this address. Email us with the tracking number and a photo showing that the box is still in the sealed thermoplastic.
  • If you are out of the USA OR the product packaging has been opened, please complete this form to start the returns process: https://blumene.com/returnform

    You can always contact us for any return question at support@blumene.com.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@blumene.com.